Medford Made Insurance is the consumer-facing brand of Medford Health Group LLC. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit this website, submit a quote request, book a consultation, or communicate with Christian Medford about health insurance options.
1. Information We Collect
We collect information you choose to provide, along with limited technical information created when you use the site.
- Identity and contact information: first name, last name, email address, phone number, state, ZIP code, and communication preferences.
- Quote and eligibility information: your coverage situation, desired start date, current insurance status, and any health or medication details you voluntarily include so we can understand which options may fit.
- Technical and usage information: IP address, browser type, device information, pages visited, form interactions, cookies, server logs, and similar website analytics data.
- Marketing and communication information: whether you prefer email, text, or phone, and your choices about receiving follow-up messages.
2. How We Collect Information
- Directly from you: when you fill out a form, call, email, text, book a consultation, request a quote, or give feedback.
- Automatically: through cookies, server logs, analytics tools, and similar technologies that help us understand site performance and visitor activity.
- Through service tools: when our CRM, scheduling, email, SMS, hosting, or telecom providers process information on our behalf.
3. How We Use Information
We use personal information to help you shop for health insurance and to run the website and follow-up process.
- Respond to quote requests and consultation requests.
- Compare private PPO and ACA marketplace options based on your health, income, doctors, timing, and location.
- Contact you by phone, text, or email about your request, coverage options, appointments, reminders, updates, and service-related messages.
- Send follow-up communications when you have opted in or requested information.
- Provide customer support and answer questions.
- Improve the website, forms, messaging, and client experience.
- Comply with legal obligations, prevent misuse, and protect our rights, property, customers, and business.
4. SMS and Mobile Information
If you provide your mobile number and check the SMS consent box on a quote or consultation form, Medford Made Insurance / Medford Health Group LLC may send recurring text messages related to your quote request, consultation scheduling, appointment reminders, coverage options, service updates, and follow-up. Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.
You can opt out of text messages at any time by replying STOP. You can request help by replying HELP. You may also contact us directly using the information below. Opting out of text messages does not prevent us from responding to you by another method if you have requested service or if a response is legally required.
We do not sell, rent, or share mobile opt-in information, text messaging consent, or SMS originator data with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are excluded from the sharing described elsewhere in this policy, except for trusted service providers that help deliver messages or operate our systems and may use the information only to perform services for us.
5. Sharing and Disclosure
We do not sell personal information. We do not share personal information with third parties for their own marketing or promotional purposes. We may share information in limited situations:
- Service providers: CRM, hosting, analytics, data storage, email, SMS, telecom, scheduling, and IT providers that support the website and client communications.
- Insurance and enrollment partners: carriers, marketplace tools, enrollment platforms, or related parties when needed to quote, compare, apply for, or enroll in coverage you request.
- Legal obligations: when required by law, regulation, subpoena, court order, or other legal process.
- Protection: when disclosure is reasonably necessary to protect our rights, property, safety, customers, or others.
6. Cookies and Similar Technologies
We may use cookies, pixels, logs, and similar tools to keep the site working, measure traffic, improve user experience, and understand how visitors interact with pages and forms. You can usually control cookies through your browser settings, though some site features may not work as intended if cookies are disabled.
7. Data Storage and Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No website, transmission method, or storage system can be guaranteed completely secure, but we work to limit access to those who need it to provide services and operate the business.
8. Your Choices and Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also object to certain processing or ask us to verify what information we maintain about you.
To make a request, contact us using the information below. We may need to verify your identity before completing certain requests.
9. Opting Out
- Text messages: reply STOP to any SMS message.
- Email: use the unsubscribe link in an email, when available, or contact us directly.
- Phone or other follow-up: contact us and tell us your preferred communication choice.
10. Children's Privacy
This website is intended for adults shopping for health insurance. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make changes, we will update the date at the top of this page.
12. Contact Us
Questions or requests about this Privacy Policy can be sent to: